Accordia Mediation customer privacy notice

This privacy notice applies to your use of the Accordia Mediation website and tells you what to expect us to do with your personal information.

  • Contact details
  • What information we collect, use, and why
  • Lawful bases and data protection rights
  • Where we get personal information from
  • How long we keep information
  • How to complain

Contact details

Email: [email protected]

Privacy policy

We are committed to protecting your privacy in accordance with the General Data Protection Regulation. This Privacy Policy explains what information we collect about you and how we will use it.

What information we collect and why

We are ‘processors’ of personal data for the purposes of the General Data Protection Regulation. The basis for our processing your personal data will differ depending on your relationship with us.

  • For those agreeing to attend an Initial Assessment Meeting/mediation session with us, you are also agreeing to us processing your personal data for the purposes of conducting the Initial Assessment Meeting process/mediation process and consequently the basis will be contractual.
  • Where we are holding only your name and your contact details as provided by the other person involved in the current dispute or their legal adviser. The basis for our processing this personal data is so that we can ensure that you have access to the mediation information and assessment process introduced by the Children and Families Act 2014, section 10.
  • In other circumstances, where you are contacting us, you are consenting to our retaining the information you have provided.

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
  • Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
  • Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
  • Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
  • Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

  • Directly from you or from the other participant involved in the dispute or their legal advisor

How long we keep information

Your information is confidential and kept securely. We will not share the information with anyone else without your consent, except other than as set out in this document. Our quality assurance standards require that we monitor our mediation files. Our practice supervisors may have sight of files, but access is strictly controlled and on a similarly confidential basis.

If you no longer want your data to be held by us, please let us know and we will respond to that request within a month. Your personal data will in any event be destroyed in due course as part of our managed system for deleting completed cases. The longest period we would hold any data is 6 years. We may retain data for research and statistical purposes but on the understanding that if used for this purpose all identifying details will have been removed. We will not process your data for any other purpose. If you believe that there is a problem with the way we are handling your data, you may complain to the Information Commissioner’s Office.

How To Complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: [email protected]

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint